Luxury Promise Reviews

I reached out multiple times about a bag I saw during the live show. I wasn’t sure how to buy it through the show, so I thought I could either order it online or visit the store. After waiting two weeks without a reply, they finally told me I could come to the store to get it. But then, they featured it on the next live show and jacked up the price! I don’t live close to the store, so that would’ve been a pointless trip for me. Why raise the price after saying I could buy it? Luckily, I found the bag from another resale company, which is also a small business, so I’m way happier that my cash went to them instead. I won’t be shopping with this company again after such a rough experience, but at least I discovered another amazing place to shop.

What a terrible experience!
- They don’t ever reply.
- I requested them to lower the price and give a discount on the item (like everyone else does), and they did reduce the price but didn’t say it was on sale.
- The bag was never shown in any of their showcases.
- It was brand new, yet they claimed in the comments that there was a mark on the leather, which implies someone damaged it, but I have pictures showing the leather was flawless.

I’ve lost all trust in them.
I’ll be picking up my item this weekend and won’t be dealing with them again.

My experience with LP has been fantastic. The products are genuine, and the customer service is really top-notch!

Super quick delivery to the States! Amazing support from the customer service team!

Shopping at LP goes beyond just buying stuff. You feel like part of the family right from the start. The staff really know their stuff, and the quality along with the prices is a fantastic deal. Plus, their focus on the little things is just as remarkable. I definitely suggest you check out this shopping adventure with Luxury Promise.

Fantastic high-end products and top-notch service. Appreciate it, LP!

The customer support was fantastic! Plus, my product is just right!

I can’t imagine shopping anywhere else for pre-owned goods. The crew is fantastic at their job, and their expertise, creativity, and styling advice really make the whole shopping vibe enjoyable and one-of-a-kind. I feel secure knowing I can shop here, trusting that the items will arrive just as they’re described. Big thanks to the LP team - you all rock!!

The item description could use some work. The processing is fast and smooth. The live shows are super engaging. One thing that could be better is speeding up some of the shows. The description ought to be brief and prompt.

These earrings are just fantastic! This is my second pair. The last ones were vintage and in pristine shape, but these are from the brand new 2022 collection. They’re in perfect condition and look brand new. They showed up super fast. Overall, it was an excellent experience. The price was great too. The girls are absolutely a dream come true! Don’t miss the live show!!!

The H wallet I ordered was just as it was portrayed. Fast shipping as well! The sellers are super thorough in presenting the product. They really make shopping for luxury items online a blast!

The crew was really helpful in ensuring my order arrived fast, and it's always a smooth ride when I shop with them. They always authenticate, making it the best way to snag preloved items.

I really enjoy LP and appreciate their mission to make luxury brands available to everyone. The live shows are fantastic, and I appreciate the straightforward reviews and the speed of delivery. However, there are times when their customer service falls short. For instance, I'm sending back a dress that was advertised as Silk, both in the listing and by the host, but it turned out to be Polyester. Now I'm stuck with the return shipping cost, which feels unfair since I wouldn't have bought it if I had known the truth. My husband got me one of those Luxury Hampers for Christmas, which seemed like a great idea, but honestly, the value didn't match what was shown during the live presentations. Plus, I ended up with two red lipsticks instead of something more neutral, as was promised. And that gift voucher? It can only be used on purchases over a certain amount, which wasn’t mentioned during the shows. Like I said, I usually have a great experience with this company and the presenters I've interacted with, but they really need to step up their customer service game!

The support team is straightforward regarding the products they offer! Their customer service is top-notch! Even when dealing with various countries! Whether you’re a newbie or a loyal shopper, you’re embraced by the entire crew! There’s nothing like it in Australia! Believe me!

I just got my lovely petite pre-owned CHANEL LAMBSKIN Cross Body bag. My dear mom recently passed away, and it was crucial to find one with a Burgundy interior. It’s just right and matches the description and model shown by Grace. Big thanks to Grace for quickly getting it for me when all the Dior Saddle wallets were out of stock! This is my first buy with Luxury Promise, but definitely not the last. Huge shoutout to Isabelle for ensuring my investment arrived on time. Sending kind regards to Sabrina for your vision and blessings. Great job, everyone! Emiko